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Sixense Apologises, Offers Clarity on Sixense Delays and Refunds

Last week saw Sixense provide a new update on its STEM System motion controller for virtual reality (VR) experiences. The company revealed that it was currently waiting on the arrival of new circuit boards in order to press on with production of its prototype kit. At the same time it was hit with backlash from its Kickstarter backers when it stated that it would not be issuing any refunds to those that requested them due to delays. This week has seen Sixense issue a statement regarding the situation, both apologising and providing further clarity on its current stance. Sixense_1 Sixense CEO Amir Rubin directly responded to the complaints in a fresh Kickstarter update. “I’d like to start off by apologizing for the apparent abruptness of our previous message concerning refunds for KS backers,” Rubin wrote in the new update. “Our intention was certainly not to offend or upset anyone; we were just trying to be as straight forward as possible with what is obviously a very sensitive subject.” He continued, noting that the company is resolved to delivering its product as fast as possible. “While it’s true that we could improve our communications, the simple fact is that we really are working very hard on delivering the STEM System as quickly as possible. Rubin continued, stressing the ‘millions of dollars’ that the company was now pouring into the project and reasoning that Kickstarter’s rules on refunds has been altered since the company’s campaign. “And, when we launched our STEM Kickstarter campaign in 2013 the rule regarding the granting of refunds, albeit different from what it currently is, was clear: “A Project Creator is not required to grant a Backer’s request for a refund unless the Project Creator is unable or unwilling to fulfil the reward.” https://www.kickstarter.com/terms-of-use/oct2012. “We’ve always had one goal, to deliver the very best tracking solution, at an affordable price, to everyone. And this means you. If we rush the development and manufacturing of what is a very complicated system we could easily wind up delivering a product that neither of us would find satisfactory,” Rubin concluded. Elsewhere, the CEO cleared up other queries about the STEM System’s recent FCC issues and USB functionality. VRFocus will continue to follow Sixense and its progress with the STEM System, reporting back with any further updates on it.

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