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Oculus Rift

Oculus Support: ‘Life is too short to be that angry about anything, let alone a consumer electronic product’

Oculus VR’s Head of Customer Support takes to Reddit to address abusive customer complaints.

It’s no secret that the Oculus Rift has had some teething problems when it comes to fulfilling consumer orders. What appears to be a staggeringly small number of pre-order customers have received their head-mounted display (HMD) from Oculus VR, with the company blaming ‘unexpected component shortages’ for the delay. Today however, the head of the company’s Head of Customer Support has offered a warning for those who are abusive to Oculus VR employees with relation to this delay.

“I do not take kindly to abusive behavior, foul language, and outright nastiness. I’ve stated in the past that you, “catch more flies with honey” and that is absolutely true. I also do not appreciate my agents being cursed at or abused. You can be frustrated about your current situation or the issue that you are encountering, but we are here to help and find the root cause of your pain, not exacerbate it, [sic]” stated Kevin Crawford in a lengthy post on Reddit. “Take a deep breath, and know that life is too short to be that angry about anything, let alone a consumer electronic product. If we can, we’ll work to get your issue resolved, but I don’t respond to threats, and you’re barking up the wrong tree. I’m a lifer in CS and have grown a pretty thick skin, so if you were looking to damage, it didn’t work.”

Oculus Rift consumer version

Crawford also offers kind thanks to those who have been considerate of his team during this time, and states that they are ‘all watching, we’re all reading, we share in your excitement, and we share in your frustrations.”

The details Oculus Rift production line, and indeed what component lead to the delayed supply, are not currently known. Pre-order customers have received updated expected shipment dates but numbers being distributed still appear rather low. VRFocus will keep you updated with this story as it continues.

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