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Air New Zealand Trialling Augmented Reality on Flights

Stewards re being equipped with Microsoft HoloLens on certain Air New Zealand flights as part of a trial.

Microsoft’s HoloLens has begun to see some interesting uses, from helping with surgical procedures to giving children an enhanced understanding of the solar system, Microsoft are aiming to show that augmented reality (AR) and mixed reality (MR) are good for more than just videogames. Air New Zealand see that potential, also, and have begun equipping their stewards with the HoloLens to better serve passengers.

Air New Zealand are equipping air stewards with the HoloLens to provide the stewards with better information, enabling them to give passengers a better experience on the flight. Data can be displayed to a steward to show what drink a passenger has ordered, if they have any food allergies or other dietary needs and can even give cues as to a passengers mood, so they can be reassured if they are nervous.

“This software is a great example of us collaborating with other partners and exploring how technology could enhance the way our people work as well as the experience they deliver to our customers through greater personalisation,” says Air New Zealand Chief Digital Officer Avi Golan.

In addition, icons and information can be ‘dropped’ on to a location, so a steward can leave the area and come back to find the icon they left still in the same place, so things like food orders could hover above passenger seats, or a reminder could be set that a certain person is a first-time flyer who may need extra information or assistance. A video demonstrating the technology is available to view below.

It has been noted that the HoloLens is still a relatively bulky piece of equipment, and may not always be convenient to wear, but as technology develops, these types of augmented services will probably become increasingly common.

VRFocus will bring you further information on the HoloLens and innovative uses of AR and MR technology as it becomes available.


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